Once you have acquired and registered your Tesco Internet Security, for as long as the license has been contracted and without additional charge, this includes the following services:

• Daily updates of the Virus Signature File and of the scan engine.

The update service keeps your computer protected against the new viruses that appear every day and it offers you a new Virus Signature File updated every day of the year. If you want some more detailed information about how to configure Tesco Internet Security spyware for it to carry out the updates automatically, see FAQ 14 - How do I make Tesco Internet Security update automatically.

• Technical support via e-mail.

You will be able to send us your inquiries, 24 hours a day, 365 days a year, following these steps:

Enter Tesco Internet Security by following these steps:

1. Click on Start, Select Programs, Select Tesco Internet Security . Select Open Tesco Internet Security .
2. Click on Services.
3. After that click on E-mail technical support.

Don't forget to include in the message your client number and all other data relevant to the inquiry.

24 h-S.O.S. Virus
If you suspect any of your files is infected by a new virus, 24h- S.O.S. Virus will help you to remove it.
Just send us the suspicious file by following these steps:

1. From the main screen of Tesco Internet Security, click on the Services menu.
2. Select the option "Send suspicious files (S.O.S. Virus)".

Within 24 hours you will have the solution.

The firewall incorporated in Tesco Internet Security is configured so that the antivirus files can always correctly access the Internet.

If these settings are modified, preventing any of these files from accessing the Internet, the firewall may show the following message: Network connection attempt.

For this reason, you should never modify the antivirus files that connect to the Internet in the firewall settings. If you have already modified them, below is a list of files that should always be allowed to connect:

• Iface.exe
• Apvxdwin.exe
• Pavjobs.exe
• Webproxy.exe
• Upgrader.exe
• Inicio.exe
• Pavsrv.exe
• Avengine
• Avciman
• Pavprot
• PasSrv
• PsiMsvc
• PavKre
• PrevSrv
• PavScript
• WizSos

In order to manually add these files to the firewall settings, follow the steps below:

Run Tesco Internet Security.
1. Select Status.
2. Make sure that the firewall protection option is enabled, and click on the Settings button.
3. In the Access tab, click on the Settings button in section Programs with access to the network.
4. Click on the Add program button and select the path where the file to be added is stored.
5. Select Allow communication.
6. Click on the Close button and check that the file has been added to the list of programs with access to the Internet.

The files added to this list will have permanent access to the Internet, without displaying network connection attempt messages when they are run.

Before uninstalling Tesco Internet Security, bear in mind that from that moment onwards, it will not be protected against viruses and other threats.

How to uninstall the program

1. Click on the Windows Start button.
2. Select Programs.
3. Select the option Tesco Internet Security.
4. Click on Uninstall.
5. When the uninstallation finishes, you will be asked to restart the system.
Once you have completed these steps, your Tesco Internet Security will be correctly uninstalled.

To automatically uninstall the program

Only if the process described above is not completed correctly, it is advisable to follow the steps below:

1. Download the file UNINST_v1011.exe by clicking here.
2. Save the file, to the Windows Desktop for example.
This file should never be saved directly to the C:\ drive.this includes
3. Double click on the file. An MS-DOS window opens.
4. Press Y to start the automatic uninstallation process.
   This process could take a few minutes.
5. When the process completes, the message NEED REBOOT appears on screen.
6. Restart the computer to complete the uninstallation process.
NOTE: In Windows 2000/XP, the SMCLpav folder generated when running the file is automatically deleted when the uninstallation process completes. In Windows 9x, however, this folder must be deleted manually when the process is complete.

Additional Information

You can also uninstall the security solution through the

7. Add/Remove Programs
option in the Windows
8. Control Panel.

New viruses which threaten the security of your computer appear every day. This means that you not only need to have a good antivirus installed on your computer, but you should also keep it completely updated.

In order to find out if your antivirus is correctly updated, Tesco Internet Security includes a new diagnosis tool which informs you of the update status at any time.

In order to check the update status, place the mouse pointer on the Tesco Internet Security icon in the system tray, next to the system clock and the date of the last update will be displayed.

You can also check the protection level of your computer online with the free tool Tesco Internet Security Antivirus Checker by clicking here.

Your antivirus should be updated every day, as new viruses are constantly appearing, which threaten the security of your computer.
The Virus Signature File should only be downloaded manually under special circumstances, such as when updating computers that don't have an Internet connection, etc. For your security and convenience, it is recommendable to configure Tesco Internet Security to update automatically. By doing this, you won't have to download the full Virus Signature File every time you want to update it.

For more information on how to configure Tesco Internet Security to carry out updates, see FAQ 14 - How to configure Tesco Internet Security to update automatically.

Steps for downloading this file

1. Click here to go directly to this section.
2. In the Virus Signature File section, click on the date to start the download.
3. Enter your User Name and Password. If you have forgotten or lost this data, access the User name/password reminder site.
4. Select the option Save this file to disk. You can download it to any directory you want.
5. Once the file has been downloaded, you will need to decompress it. The decompressed file is called PAV.SIG.

NOTE: This file is compressed in zip format, therefore, in order to decompress the file, you need a utility designed to decompress these types of files, such as Winzip.

Steps for updating the program with the downloaded file

1. Open the Tesco Internet Security program.
2. Click on the Update tab.
3. Select the Configure updates option.
4. Enable the checkbox Floppy disk, CD ROM or Local network.
5. In the Path text box, specify the location in which the PAV.SIG file has been decompressed and click on OK.
6. Finally, click on the Next button to launch the update wizard.

After completing these steps, the program will be updated with the previously downloaded Virus Signature File.

Additional information
Remember that for Tesco Internet Security to update automatically, you must now configure the program - See FAQ 15 - How to make Tesco Internet Securit

Decompressing a Zip File
The .zip extension of a file indicates that it has been compressed with the Winzip program. Compressing files reduces the size of the files. Therefore, compressor programs such as Winzip are highly useful for sending files by email or simply as a file storage system, as they take up less space on the hard disk.
In order to resolve queries about how to use Winzip, you can consult the Winzip User Guide

Malware is any program, document or message liable to have negative effects on IT systems.

If you think that your computer could be affected by malware, follow the steps below:

1. Check if the anti-spyware protection is enabled.
   For instructions on how to configure the anti-spyware protection in Tesco Internet Security, see FAQ 15 - How do I configure the anti-spyware protection in Tesco Internet Security.
2. Check if the anti-dialer protection is enabled.
   For instructions on how to configure the anti-dialer protection in Tesco Internet Security, see FAQ 9- How do I configure the anti-dialer protection in Tesco Internet Security.
3. Check that Tesco Internet Security is correctly updated.
   For instructions on how to check if the program is correctly updated, See FAQ 14 - How do I make Tesco Internet Security update automatically.
4. After checking if the antivirus is updated, enable the heuristic scan and carry out a full scan of the computer. If your antivirus detects malware during this process, follow the instructions displayed by the program in order to eliminate it.
   
   If your antivirus does not detect malware during the process but detects a file that could be infected, send the suspicious file or files to our Labs so that they can be analyzed.
   
   If you think that your computer could be affected by malware and don't know how to locate the files that you must send to our Labs, follow the steps below:
5. 1. Click on the My Computer icon to open it and click on Tools, then Folder options. Select the View tab and uncheck Hide extensions for known file types.
   2. Enable Show all files.
   3. Click on Apply and OK.
   4. Look for all files that could be infected, to do this:
   1. Go to the Windows System directory.
      By default, this directory is C:\WINNT\SYSTEM32 in computers with Windows 2000/NT; C:\WINDOWS\SYSTEM32 in computers with Windows 2003/XP and C:\WINDOWS\SYSTEM in computers with Windows Me/98.
   2. Arrange the files by date.
   3. Find and take note of all the executable files (all files with an EXE, COM, PIF, BAT, SCR or DLL extension) created or modified over the last week.
   5. Go to the Registry and check if any key points to a suspicious file. To do this, follow the steps below:
      1. Click on Start, then Run and write REGEDIT. Click on OK.
      2. Click on the + symbol next to HKEY_LOCAL_MACHINE, then on the + next to the Software folder, then on the + next to Microsoft, then on the + next to Windows and finally on the + next to Current Version. Select the Run folder. Check if this folder contains any references to a suspicious file. Look for this file or files in all of your computer and note them down.
      3. Carry out the same steps with the HKEY_CURRENT_ USER key. Close HKEY_LOCAL_MACHINE. Click on the + symbol next to HKEY_CURRENT_ USER, then on the + next to Software, then on the + next to Microsoft, then on the + next to Windows and finally on the + next to Current Version. Select the Run folder. Check if this folder contains any references to a suspicious file. Look for this file or files in all of your computer and note them down.
   6. Check if there are any processes on your computer that do not correspond to any of the programs installed. To do this, follow the steps below:
      1. Close all the programs and hold down Ctrl+Alt+Del at the same time.
         If you use Windows 98/Me, a window containing the list of processes will open. Check if any of them do not correspond to any of the programs installed.
         If you use Windows 2000/XP/NT, a window containing several buttons will open. Click on Task Manager. A window containing three tabs will be displayed. Select the Processes tab and check if any of them do not correspond to any of the programs installed.
      2. If there is a suspicious process, look for the file or files corresponding to the process and note them down.

Send the suspicious files through the option in the antivirus program or attach them to an e-mail and send them to virus@pandasoftware.com When sending these files, give as much detail as possible about what has happened, and specify your Client Number. After these files have been studied and analyzed, you will receive the results and the corresponding solution (if they have been identified as malware) or certification that the files are malware-free.

Additional information

For detailed information about a certain malware, go to our Encyclopedia by clicking here. You can also access information about spyware or other malware and how they work by clicking here.

InternetSecurity_Quickstart_Guide.zip
You will need to Winzip to open this file. If you don't already have it, get this free trial of winzip here

How to install

1. Before installing the Internet Security, check your computer meets the minimum installation requirements:
   
   Antivirus minimum installation requirements
   Processor: Pentium 300 MHz.
   RAM: 128 MB.
   Hard disk: 160 MB MB free space.
   Operating system: Windows 98, Windows Millennium Edition, Windows 2000 Professional and Windows XP (32-bit edition).
   For Windows 2000 Professional and Windows XP you must have administrator rights.
   Browser: Internet Explorer 5.01
2. It is advisable to close any programs that are open, especially e-mail programs like Microsoft Outlook, and uninstall any other antivirus product already installed on your computer before starting the installation process, as if there are two antivirus products installed on a computer, they can conflict with one another.
3. Insert the CD-ROM in the CD drive.
4. If the autorun option is enabled, the antivirus installation will run automatically.
5. If it is disabled and the installation process doesn’t begin, click on Start, Programs and open Windows Explorer. Then select the CD-ROM drive and run the AUTORUN.EXE file.
6. Click on the language in which you want to carry out installation.
7. Select Install Tesco Internet Security.
8. Select the antivirus installation language and click on Next.
9. A window is displayed welcoming you to the installation program, click Next.
• If the computer does not meet the minimum installation requirements, a window is displayed that indicates which requirements are not met and the necessary requirements for the correct installation of the program. Click on Finish to stop the installation process.
• If Tesco Internet Security finds incompatible software installed, a message informs you which software is incompatible ~ and the installation process closes. Uninstall the specified programs and start the installation process again.
10. Next, the license agreement is displayed. Read it carefully and click on Yes, if you accept the terms of the license agreement. If you don't accept it, the installation will finish.
11. In the next screen you can change the program installation directory by clicking on Browse and select whether you want to perform a Typical installation (recommended for most users) or a customised installation (lets you configure all the options available). Select Typical Installation and click on OK. If you want to carry out a customised installation, See FAQ 26 - "How to carry out customised Installation."
12. A scan of the computer memory will start.
13. Once the scan has finished, click on OK and the files will be copied.
14. Next, you will be given the option to install Web content filtering (this option will be enabled by default).
15. Click on Next if you want to install Web content filtering now or click on Don’' install it and then on Next if you don't want to enable it now.
16. If you don't install Web content filtering, installation will continue. If you decide to install it, the Web content filtering installation wizard will start.
    You can see FAQ 27 - How can I configure Web Content Filtering in Tesco Internet Security during installation?
17. Next, the Online Registration screen is displayed, giving you two options: Yes, I want to register now or No, I'll do it later.
18. If you haven't registered yet, it is advisable to select the first option in order to be able to use the services included in Tesco Internet Security (when you select this option, your Internet browser will open at Tesco Software´s online registration page).
19. Finally, click on Next.
20. For the program to be installed with all the protections enabled, you will have to restart the computer. Select the option Yes, I want to restart my computer now and click on Next.
21. After restarting the computer, a window is displayed that informs you that the program is installed and protecting the computer. You can open the program by clicking on the link Open Tesco Internet Security or close the wizard by clicking on Finish.

Firewall installation requirements
It is not recommended to have two firewall products installed on the same computer. (If you want to learn about firewalls, visit The Glossary to find out more.

Additional information
To carry out the updates, you must register the product and configure them. If you want information about how to configure the updates, see FAQ 14 for more information

Dialers try to disconnect the active phone connection (the one you use to connect to the Internet) and establish a connection to a premium-rate number.
This type of program could cause problems (significantly increasing your telephone bill). This is why it is very important to be protected against them by keeping the anti-dialer protection enabled all the time.
To enable this option, you must have a modem installed in your computer.

How to enable and/or configure the anti-dialer protection

1. Open Tesco Internet Security. To do this, follow these steps:
• Click on the Windows Start button.
• Then select Programs.
• Select Tesco Internet Security.
• Click on Open Tesco Internet Security.
2. Click on Status in the Control panel.
3. In Security Protection, select Settings...
4. In Threats to detect and exclude, click on Settings, and make sure the Dialers option is enabled.

Once you have finished defining these settings, your antivirus will protect you against dialers being installed on your computer.

This protection automatically forwards all spam received to a specific folder in the user's mail client. This new feature is automatically included in the following mail clients:

• Outlook Express.
• MS Outlook.

Tesco Internet Security automatically creates a folder called Spam in the mail program and forwards all messages detected as spam to this folder.

How to enable the anti-spam protection

1. Open Tesco Internet Security. To do this, follow the steps below:
• Click on the Windows Start button.
• Select Programs.
• Click on Tesco Internet Security.
• Select Open Tesco Internet Security.
• Click on Status in the Control panel.
• Expand Unwanted content filters.
• Click on Enable if the anti-spam protection is not enabled.
• If it is already enabled, click on Settings, a new window will open in which you can configure the anti-spam protection.
  In List of trusted senders, you can add a list of email addresses and/or domains which will not be scanned for spam. Click on Add after entering the desired domain or email address.
• Click on OK to save the changes.

Additionally, the following actions can be taken with senders of messages classified as "Not Spam".

• Add automatically to the list of trusted senders
• Ask every time
• Never add them

Once these configuration steps have been followed, your antivirus will protect you against unsolicited email.

To enable and configure the automatic firewall protection in Tesco Internet Security once the program has been installed, follow the steps below:

1. Open Tesco Internet Security. To do this, follow these steps:
• Click on the Windows Start button.
• Then select Programs.
• Select Tesco Internet Security.
• Click on Open Tesco Internet Security.
2. Click on Status in the Control panel.
3. Expand Security protection.
4. If the firewall protection is not installed, click on Install and the installation and set up wizard will open.
5. If your computer has only one connection to the network or only one dial-up connection to the Internet, indicate if it is connected to a computer network, by clicking on This computer is connected to a local network.
6. If your computer has more than one connection to the network or more than one dial-up connection to the Internet, you will be able to select those that must be used to share files and printers in the network.
   In this case, you will see the list of all the network connections and/or all the phone connections in your computer. Select the ones you want to use by checking the corresponding box (it is not advisable to check those that establish a direct connection to the Internet- MODEM, XDSL; etc-).
7. Click on Next without disabling the Do not ask when common programs access the network checkbox, if you don't want a warning message to be displayed when a program you normally use needs to connect to the Internet. This is the most recommendable option.
8. If you click on View the common programs in your computer, you can see the list of common programs. If you want, you can disable the ones you don’'t want to allow to access the Internet.
9. Now, you will be asked to restart Windows. Click on Finish to restart your computer, as the automatic firewall protection will only be enabled after the system has been restarted.

Once you have completed these steps, the firewall protection in Tesco Internet Security will be enabled.

Hacking tools are programs used by hackers to attack or gain remote access to other computers.
Hacking tools can enter computers in different ways (email, Internet downloads, IRC channels, chats, etc.).
Once they are installed in the computer, they can be used by the hacker to:

• Gain remote access to other computers in order to steal the user's passwords, personal details, email, etc. In general, they try to access all the information on the hard disk.
• Launch DoS (denial of service) attacks on other computers.
This protection is enabled by default, so no additional steps need to be followed to detect these types of tools.

How to enable the hacking tool detector

1. Open Tesco Internet Security. To do this, follow the steps below:
• Click on the Windows Start button
• Select Programs
• Click on Tesco Internet Security
• Select Open Tesco Internet Security
2. Click on Status in the Control panel.
3. Expand Security protection.
4. Select Settings
5. Click on Settings, in Threats to detect and exclude.
6. Check that the Hacking tools and other possibly unwanted tools option is selected.
7. Click on OK to save the settings. Once you have completed these steps, your antivirus will protect your computer against hacking tools.

The antivirus protection safeguards your computer against any kind of virus which tries to infect your PC.
Tesco Internet Security protects against viruses getting into your PC or your e-mail program.
The automatic antivirus protection settings, installed by default, are the most suitable and should not be modified, since they balance performance of the antivirus and security.
If you have modified any of the default antivirus protection settings and want to restore them, follow these steps:

Open Tesco Internet Security. To do this, follow the steps below:
• Click on the Windows Start button
• Select Programs
• Click on Tesco Internet Security
• Select Open Tesco Internet Security
• Click on Status in the Control panel. On the right, the different protections incorporated in Tesco Internet Security will appear.
• Expand Security protection.
• Select the Enable protection against known threats checkbox.
• Click on Settings in the Scan files on disk option. A window containing the available configuration options will be displayed.
• Click on Restore at the bottom of the window. Carry out the same steps if you want to restore the mail and instant messaging scan settings.
• Click on OK in all of the windows so that the default antivirus protection settings are restored.

After completing these steps, the antivirus will provide maximum protection against viruses, without affecting the performance of your computer.

Every day new viruses appear that threaten the security of your computer. As a result, you should not only install a good antivirus on your computer but also keep it constantly updated.
For Tesco Internet Security to update automatically (without user intervention) when you surf the Internet, check your e-mail, download files, etc, follow the steps below:

How to configure the automatic updates

1. Check that the Internet Explorer settings do not interfere with the process. To do this:
1. Open the browser, click on Tools and select Internet Options.
2. Click on the Security tab and click on the Custom Level button under Internet.
3. In User Authentication, Logon, check that the Automatic logon only in Intranet zone or Prompt for user name and password checkbox is enabled.
2. Open the program Tesco Internet Security, following these steps:
   1. Click on Start.
   2. Select Programs.
   3. Choose Tesco Internet Security.
   4. Select Open Tesco Internet Security.
   5. In the Status section, open the Updates and subscription option.
   6. Click on Settings
   7. Make sure that the Enable automatic updates option is checked in the Automatic updates section.
   8. This option is automatically enabled by default. The option Notify me when updating automatically is also checked by default to inform you each time the program updates.
   9. In the Password section, type the user name and password assigned by Tesco Software when you registered your product. Be careful when typing this information because it is case sensitive.
      If you haven't registered, you must visit the registration area.
      
      If you don't remember your number, access the User name/password reminder site.
   10. In the Update location section, check that Internet is selected (it is the antivirus default option). By doing this, the update will be performed from our website.
   11. If you connect to the Internet through a proxy server, you need to check the option Access via a proxy server and follow the steps below to configure access:
       • Click on the Settings button to access the Proxy settings.
       • Type the IP address and port of your proxy server in the Address section. If you don't know this information, your network administrator will give it to you.
       • If your proxy server requires authentication, you need to enter the corresponding user name and password in the Password tab. These user name and password are not the ones provided by Tesco Software to access the updates. If you don't know this information, your network administrator will give it to you.
       • Once the configuration is completed, click OK to return to the Update Settings tab.
       If you connect to the Internet using a modem, don't check this option and continue with the following step.
   12. Click on OK to save the automatic updates settings.
   13. Click on Next to immediately perform the update and, at the same time, check that the updates have been correctly configured.
Once these configuration steps have been completed, the antivirus will update automatically whenever an Internet connection is detected, without user intervention.

The anti-spyware protection safeguards the computer against programs that are installed without the user's permission, or by tricking the user into installing them and then run in the background, sending out confidential user data or displaying advertisements on the PC.
Tesco Internet Security allows you to enable the protection against spyware in email and on disk (attempts to install spyware on the hard disk) or both at the same time.

How to enable and/or configure the anti-spyware protection

1. Open Tesco Internet Security. To do this, follow these steps:
• Click on the Windows Start button.
• Then select Programs.
• Select Tesco Internet Security.
• Click on Open Tesco Internet Security.
• Click on Status in the Control panel.
• Expand Security protection.
• Click on Settings
• Go to Threats to detect and exclude and select Settings
• Check the Spyware checkbox is selected.

What's more, if you click on Advanced settings, you can make a backup copy of the Internet Explorer home page, search page, etc. By doing this, if the pages are modified by malware, you can restore the pages you have configured from this option. The options displayed in this section are as follows:

• Save settings: It saves the home and search pages currently stored in Internet Explorer.
• Restore settings: It restores the values stored during the last operation.
• Restore original: It restores the values stored during the installation of the product.
• Modify settings: It modifies the value of the selected address.

Once you have carried out these steps, your antivirus will protect you against spyware entering or being installed on your computer.

Additional information
For more information about spyware or other malware and how they work, click here.

When the automatic updates can't be carried out, it is usually because Tesco Internet Security is not configured correctly.

How to check the settings of Tesco Internet Security

1. Open Tesco Internet Security. In order to do that, follow the steps below:
• Click on the Windows Start button
• Select Programs
• Click on Tesco Internet Security
• Select Open Tesco Internet Security
2. Expand Updates and subscription
3. Click on Settings
4. Select the Enable automatic updates checkbox within the Automatic updates option.
5. Check that your user name and password are correct by clicking on Check data. Remember that you must enter them exactly as you received them from Tesco Software, respecting any capital letters and without leaving blank spaces.
   
   If you haven't registered, you must visit the registration area.
   
   If you don't remember your number, access the User name/password reminder site.
Check that the location from where you want the update to be carried out is correct. In order to do that, from Update location, select Internet, if you are updating using an Internet connection, or Floppy disk, CD ROM or local network, if you are updating using any of these means.
6. If you access the Internet via a proxy server in a computer network, select Proxy settings. Then, enable the Access via a proxy server checkbox and enter the corresponding Ip address and Port . If your computer or computers are not connected to a network, the Access via a proxy server checkbox must be disabled.
7. It is also possible that you are not connected to the Internet long enough for Tesco Internet Security to be able to carry out the automatic update. To solve this, open a connection to the Internet manually and use the option Update.
Check that the Internet Explorer settings do not interfere with the process. To do this:

8. Open the browser, click on Tools and select Internet Options.
9. Click on the Security tab and click on the Custom Level button under Internet.
10. In User Authentication, Logon, check that the Automatic logon only in Intranet zone or Prompt for user name and password checkbox is enabled.

Additional Information
For more detailed information about how to configure Tesco Internet Security to update automatically, see FAQ 14 - How do I make Tesco Internet Security update automatically?

In Windows XP computers with the Tesco Internet Security firewall activated, when trying to access it from another computer using the Windows XP application Remote Desktop Connection, the connection blocks and it cannot be accessed.
This happens because the port used for this type of connection is not defined in the list of programs with access to the Internet and other networks. For this reason, when the Tesco Internet Security firewall protection detects a connection attempt, it automatically blocks it.
To prevent this from happening and to allow the Remote Desktop connection to be established with the computer with Tesco Internet Security installed, you need to configure the firewall incorporated in this security solution.

Steps for configuring the firewall protection

1. Open Tesco Internet Security through Start, Programs, Open Tesco Internet Security.
2. From the main Status window, expand Security protection and click on Settings
3. Click on the Firewall icon in the panel on the left
4. Select Settings in Programs with access to the Internet or other networks.
5. Clear the Automatically assign communication permissions checkbox.
6. Select the Show operating system programs checkbox at the bottom of the window under the list of programs with access to the network.
7. Select Generic Host Process for Win 32 Services from the list of programs and click on Advanced settings... at the bottom of the window.
8. In the Connect from other computers (server) section, select the Allow (act as a server) checkbox.
9. Then double-click on the dropdown menu in the TCP section and enter 3389 (port that allows communication via the Remote Desktop application).
10. Click OK until you reach the main program menu.

After completing these steps, the connection from another computer using Windows XP Remote Desktop will be established correctly.

Additional information
In order to view the information published by Microsoft about the Windows XP Remote Desktop Connection application, click here

Under certain circumstances, the Virus Signature Update File process is interrupted and the following message is displayed: "Application error 190xxx"; where the first three numeric values can vary.
This error specifies that the file download could not be completed correctly and therefore, the file is unusable, or the file has not been correctly reconstructed in the computer. In either case, the security solution will check the integrity and size of the file and if it detects any inconsistencies, it will return the error described above, interrupting the file update process.

The Solution
Follow the steps to manually download the signature file as outlined in FAQ 6

When carrying out an on-demand scan for vulnerabilities, from Scan, Detect vulnerabilities or after the Virus Signature File has been updated (during the memory scan), Tesco Internet Security can sometimes detect the vulnerabilities MS04-011 and MS05-041 in computers running Windows 2000 with Service Pack 4 installed.

Then, when the operating system is updated (Windows Update), a critical update pending installation is not detected. This happens because Microsoft has not included the patches for the MS04-011 and MS05-041 vulnerabilities in Windows Update.
In order to resolve this conflict, access the corresponding Microsoft security bulletins from the link for the vulnerability you need to fix, download the update and then install it.

1. To resolve the MS04-011 vulnerability, visit this link.
2. To resolve the MS05-041 vulnerability, visit this link.

In some cases, after updating the program, "Unknown error 12029" is returned. This occurs because the upgrader.exe process does not have inbound connection permissions in the Tesco Internet Security firewall, and therefore access is denied. To resolve this error, all you need to do is allow inbound and outbound connections.

Instructions

1. In the Status screen, open the Security protection menu.
2. Click on Settings
3. Select the option Firewall from the panel on the left.
4. In the Programs with access to the network/Internet section, click on Settings
5. Clear the Automatically assign communication permissions checkbox.
6. Find the Updates and upgrades for Tesco Internet Security program and in the Connections allowed section, select Inbound and outbound or Outbound (client).
7. Once you have made these changes to the permissions, reactivate the Automatically assign communication permissions checkbox
8. Click on Close to apply the changes.
9. Click on OK in all windows to save the changes.
10. Now update the program.

For more detailed instructions on how to configure Tesco Internet Security to update automatically, see FAQ 14 - How can I make Tesco Internet Security update automatically?

Once you have done this, message 12029 will not reappear.

When a computer is restarted in safe mode, the operating system only loads minimum controllers. In this way, users can access the system, but bear in mind that certain functions and programs may not operate with their full functionality.
To prevent this occurring with Tesco Internet Security, we have developed hotfix hfp100605s1.exe.

1. Instructions for applying the hotfix
2. Download hotfix hfp100605s1.exe, by clicking here:
3. Save the file to your hard disk; to the Windows Desktop, for example.
4. Close the Tesco Internet Security permanent protection, by clicking on the "L" icon by the Systray, next to the Windows clock.
5. Run the downloaded file. You can do this by double-clicking on the hfp100605s1.exe file in order to apply the hotfix.
6. Restart the computer to apply the changes.

Once you have follow these instructions, you will see that you can correctly scan your system using safe mode.

In some cases, if the security solution Tesco Internet Security is installed, certain web pages cannot be accessed or only part of the content of these pages is displayed.
The cause of this conflict is the HTTP protection, which scans HTTP traffic before the pages are displayed in your browser.
In order to resolve this incident, we have developed the hotfix hfp100606s11.exe. Follow the steps below to apply the hotfix:

Steps to follow

Download hotfix hfp100606s11.exe by clicking here:

Save the file to your hard disk; to the Windows Desktop, for example.

Close the Tesco Internet Security automatic protection through the "L" icon that appears in the taskbar, next to the Windows system clock.

Run the downloaded file. To do this, double-click on the hfp100606s11.exe file in order to apply the hotfix.

Restart the computer to apply the changes.

After applying the hotfix, check that the content of all the web pages you access is displayed correctly.

We have developed hotfix hfp100605s9.exe in order to optimize the firewall technology implemented in Tesco Internet Security. Under certain circumstances, this hotfix might prevent sending email messages and/or accessing the shared resources in the network.

Instructions for applying the hotfix

1. Download hotfix hfp100605s9.exe by clicking here
2. Save the file to your hard disk; to the Windows Desktop, for example.
S
3. SClose the Tesco Internet Security automatic protection through the "L" icon that appears in the taskbar, next to the Windows system clock.
4. Run the downloaded file. To do this, double-click on the hfp100605s9.exe file in order to apply the hotfix.
5. Restart the computer to apply the changes.
6. After completing these steps, you will be able to send email messages satisfactorily. Also, should it be necessary, check whether you have access to the shared resorces in the network.

Sometimes the Tesco Internet Security status displays errors both in the protection against known threats and in the protection against fraud. For this reason, the main menu of the security solution will advise you to check both protections. However, the protection status will appear to be correct.
This is due to a random error in the email protection and web proxy protection process, which terminates unexpectedly without displaying any error on the screen.

In order to resolve this incident, we have developed the hotfix hfp100606s5.exe.

Steps for applying the hotfix

1. Download hotfix hfp100606s5.exe by clicking here.
2. Save the file to your hard disk; to the Windows Desktop, for example.
3. Close the Tesco Internet Security automatic protection through the "L" icon that appears in the taskbar, next to the Windows system clock.
4. Run the downloaded file. To do this, double-click on the hfp100606s5.exe file in order to apply the hotfix.
5. Restart the computer to apply the changes.

After completing these steps, check that the incident does not occur again. </div>

A conflict has been detected between out-of-date versions of the drivers of the Realtek RTL8139/810x Family Fast Ethernet NIC network card and the driver of the firewall technologies in the Consumer solutions. This incident causes network protocols to malfunction and prevent connection to the Internet.
To resolve this situation, all you have to do is install the latest drivers of the network card, available in the download area of the developer's website.
To get the up-to-date Realtek drivers, click on the following link:

http://www.realtek.com.tw/downloads/

Once you have updated the drivers, you should see that your Internet connection is operating correctly.

As an alternative solution to updating the drivers, we have developed a specific hotfix for Windows XP to resolve the conflict with Realtek RTL8139/810x Family Fast Ethernet NIC:

Below are the incompatibilities resolved by this hotfix.

• Compatibility has been optimized with Realtek and GPRS / EDGE network cards.
• Random Internet connection loss has been resolved.
• Random blocking of the computer has been resolved.
• Improved access to shared resources.

Steps for applying the hotfix

1. Download hotfix hfp100606s16.exe by clicking here

Save the file to your hard disk; to the Windows Desktop, for example.

Close the automatic protection by right-clicking on the bear icon next to the Windows clock and selecting Close automatic protection.

Run the downloaded file. You can do this by double-clicking on the hfp100606s16.exe file in order to apply the hotfix.

Restart the computer to apply the changes.

Once you have applied the hotfix, the firewall technology in Tesco Internet Security will have been optimised.

When installing Tesco Internet Security, you can install and configure the firewall protection by selecting it during the Customized Installation process. (find out more information about firewalls in The Glossary)

How to carry out Customized Installation

1. After selecting Customized Installation, click on OK.
2. In the following screen, you can scan the system before starting to install the antivirus. The memory is scanned by default and you can also scan the hard disk. If a virus is detected, the system will be disinfected. Select the options you want and click on Next.
3. Once the scan is complete, click on OK.
4. You will now be asked if you want to enable the firewall protection (this option is enabled by default).
5. Click on Next if you want to enable the automatic firewall protection now or uncheck Enable the firewall protection and click on Next if you don't want to enable it now.
6. If you haven't enabled the firewall protection, the files will be copied. Once this has finished, Tesco Internet Security will be installed in your computer and you can open the application.
7. If Enable firewall protection checkbox is enabled, then you can define the firewall protection settings.

See FAQ 29 for more information about the firewall protection settings - How can I configure the firewall protection in Tesco Internet Security during installation?
8. Now the files will be copied.
9. Next, you can install the Web content filtering (this option is enabled by default).
10. Click on Next if you want to install Web content filtering now or click on Don't install it and then Next if you don't want to enable it now.
11. If you don't install Web content filtering, installation will continue. If you decide to enable it now, the Web content filtering installation wizard will start.
12. Click here for more information about the Web content filtering settings.
13. Next the Online Registration screen is displayed, giving you two options: Yes, I want to register now or No, I'll do it later.
    NOTE: If you have a subscription version or if you have purchase the product from our online store, you do not need to register, as your registered user details will be automatically sent to you.
14. If you haven't registered yet, it's advisable to select the first option in order to be able to use the services included in Tesco Internet Security (when you select this option, your Internet browser will open at our online registration page).
15. If you have already registered, you don't need to do so again: in this case, select the second option.
16. If the installation is carried out from the file downloaded from the web page, you won't see this option.
17. Finally, click on Next.
18. For the program to be installed with all the protections enabled, you will have to restart the computer. Select the option Yes, I want to restart the computer now and click on Next.
19. After restarting, your computer will be protected with Tesco Internet Security.

Additional information
After Tesco Internet Security has been installed, the automatic protection (of files, mail and firewall) will be automatically enabled. To carry out the updates you must register the product and configure them.

For more information on how to configure the updates, see FAQ 15 - How do I make Tesco Internet Security update automatically?

Tesco Internet Security content filtering restricts user access to certain Web pages (for example, Chat channels, Web mail, web pages with pornographic or violent content etc.). This option appears in both Typical installation and Customized installation.
You can install Web content filtering during the installation process, following these steps:

1. When the Web Content Filtering window appears, click on Install web content filtering now, and click on Next.
2. Click on Next when the Welcome window of the installation wizard appears.
3. First of all you must enter the supervisor password. This is the person who will assign the filters to the users. For security reasons, you have to enter the password twice.
   It is important to remember the password because if you forget it, you will have to reinstall Tesco Internet Security.
4. Next, the window for managing the users of the computer will appear, where you can create the accounts for users to access the Internet.
5. Click on the New button to establish the settings for a computer user. Fill in the fields Name, Password, Confirm password and Apply the filter (kids filter, teen filter, employee filter or default filter).
6. If you click on Other settings, you will be able to establish the whitelists (web pages the user can access, regardless of the filter assigned) and blacklists (web pages the user can't access, regardless of the filter assigned).
When you have finished, click on OK in the two settings windows for the user.
7. If you need to create more users, repeat steps 5 and 6 for each new user.
8. Follow the instructions in the wizard to finish installing the program.

Once you have followed these steps, Web content filtering will be enabled in your Tesco Internet Security.

Additional information
If you don't want to install the Web content filtering during installation, you can do it afterwards through the Install link, in the antivirus main screen, on the right of Web content filtering. For more information about Web content filtering settings, click here.

When installing Tesco Internet Security, you can enable and configure the firewall protection or also the program itself can do it. In order to do this, you can choose between Typical or Customized installation.

Typical Installation enables and configures the firewall protection without the user intervention and is recommendable for most users.

Customized Installation lets you enable and configure the firewall protection by following these steps:

1. Click on Next when the firewall protection settings wizard appears.
2. Check Don't ask when common programs access the network, if you don't want it to show you warning messages when a program you normally use needs to connect to the Internet. This is the most advisable option.
3. It also allows you to see which programs can access the Internet by default, by clicking on See common programs. You can also disable those programs you don't want to access the Internet.
4. Follow the steps in the wizard to finish installing the program.
Once you have followed these steps, the firewall protection in Tesco Internet Security will be enabled.

Operating Systems

Windows 98, Windows XP Home Edition, Windows Millennium Edition, Windows XP Professional Edition, Windows 2000 Professional

In order to continue benefiting from the services provided by Tesco Software, you must renew your Tesco Internet Security. After you have done this, you will be able to continue updating your antivirus in order to ensure that you are protected against the new viruses that appear every day.
Below are the steps that you need to follow in order to renew the services:

1. Access the online store. (This will be up and running shortly)
2. Select the country and click on Renewals.
3. Access the renewals area now.
4. Once you have accessed the renewals area, fill in the e-mail address and client number fields and click on Next.
5. The client number must be entered exactly as it appeared in the e-mail or letter you received after activating your services.
If you don't remember your number, access the User name/password reminder site.
6. The e-mail address must be the one you provided when you registered the product.
7. When you click on Next, the registered products that can be renewed will be displayed. Click on the Renew corresponding to the product, if more than one is available.
8. The renewal options are displayed. Select the option you want, read the License Agreement and click on Next.
9. In the next window you can modify the personal details you provided when you registered the product. You must also select the form of payment.
10. After selecting the form of payment, click on Send. A screen will be displayed in which you can confirm if your purchase details are correct.
11. If they are correct, click on Finish. Then a screen will appear confirming that the renewal has been completed correctly.

This process uses a series of security technologies to guarantee the confidentiality of your data.You can print this screen to keep as a receipt for the renewal process. Within 48 hours Tesco Software will send you an e-mail confirming your user name and password and the expiry date of the services you have just renewed. When you receive this data, you user details will be re-activated, with the same client number, user name and password.

Additional information

For any additional information contact Tesco Software. Remember that your user name and password are essential for updating your antivirus. For more information on how to configure Tesco Internet Security to perform updates, see FAQ 15 - How do I make Tesco Internet Security update automatically.