This is caused by not having an up-to-date driver for your graphics adapter. You can usually remedy this by:

• Downloading the latest graphics driver from the manufacturer of the graphics card (recommended).
• Lower the graphics performance (Click the Start button, select Settings/Control Panel and select "Display" - on the "Performance" tab, set "Hardware acceleration" to None or the next level up.
• Setting the Zoom to "Margin Width" (select View/Zoom for the current document and Tools/Options/Zoom for the default setting).

More Information

This usually occurs on installing Windows 95/98 (or installing a new graphics card under Windows 95/98) and using the Driver that Windows decides on rather than installing the driver according to manufacturer instructions. This can happen with the ATI Rage set of graphics adapters. For example, if you let Windows 98 choose the driver having installed the ATI 3D Rage PRO card, you will see the following driver information (Click the Start button, select Settings/Control Panel and select "Display" and view the Adapter tab):

This driver will cause the problem as described above.

If you install the driver from the ATI CD instead, you'll get the following:

You've selected to view the document in "Full Screen" mode. This is not a fault - it's useful if you need to edit your document with as much of the document displayed as possible. The menus are still accessible by clicking on the top-most pixel of the screen (where the menus would normally be).

To turn off Full Screen mode, press Alt-V and then select Full Screen which toggles this setting on/off.

Symptom: Write cannot be started from the menus (Start/Programs/Tesco Complete Office/Write) and gives an error message.

Solution: Re-install Tesco Complete Office.

More information: This can happen to software in general if a program or system file is moved or deleted by accident. Note that re-installing Tesco Complete Office will not affect your data (which should not be in the same folder as the program anyway) and if you are prompted to "uninstall" during installation, say "Yes". The whole process should only take around 2 mins.

Symptom: Typically this will be a picture file inserted into Write - the graphic doesn't display and only an icon is visible.

Cause: Write requires a "server" to display the image. This is some other program that is able to display the particular picture format through OLE.

Solution: Use Tesco Photo Restyle to be the default application associated with Jpegs. To do this, start Tesco Photo Restyle, select Tools/Options/Associationsand check the image type you want.

Do we supply extra templates? No - this "philosophy" is one of the reasons we are nearer 10MB to download rather than 100MB.

In any case, templates are easy to make yourself. For example, to create your own template that contains your address in the top right corner of the page, try these steps:

1. Start Write (Start/Programs/Tesco Complete Office/Write).
2. Select File/New and click the Template radio button (base it on NORMAL to start off with).
3. Select Insert/Frame and draw a frame in the top-right hand section of the page.
4. Type your address details in the new frame.
5. Make any other format changes you want for the template.
6. Click the Save button and call the new template whatever you want e.g. Home.
7. Select File/New from the menus, choose Home and click the Document radio button - you now have a new document based on the new template.

Repeat step 7 each time you want to use the template.

For more information, select Help/Write Help and look up Templates in the index.

The installer asks what language dictionary to install when you first install Tesco Complete Office. By default the installer will attempt to match your current locale with the correct language dictionary (if no match can be made, the US dictionary is installed). To add further dictionaries to an existing installation, or change an existing installation, please select Start/Programs/Tesco Complete Office/Tools/Modify or Uninstall. The install program will run. Select the Modify option. You can choose to add/remove whatever dictionaries are required. After installation, select the language to be used in your application by selecting Tools/Options/Spell.

Write has the facility to "Send" files via email, in common with many other programs (including other Tesco Complete Office applications). This function is a standard Windows operation and works by attaching the file to your email program (except with the Plain text option). The email program must be MAPI compliant for this operation to work.

Problem: How do you know the receiver has the right program to open the file? This could mean any of Tesco Complete Office, Microsoft Office, Adobe PDF reader must be installed. Do you even know if the receiver is running Windows?

Solution: Don't assume that the receiver has any particular program. Instead, try one of the following, depending on what you are trying to achieve:

1. Choose a common file format - many programs can read either Adobe PDF, Microsoft Word DOC or Rich Text Format files. So in Tesco Complete Office, select File/Send and choose one of these formats. If in doubt, you could always ask the receiver what sort of file they would like!
2. Plain text will always work. If you want to guarantee the receiver can read the message, select File/Send/Plain Text. Plain text inserts the document into the main body of the email rather than as an attachment - please note all formatting (bold/italic/bullets etc) will not be sent.

A non-breaking space looks like a normal space character except a line break won't separate the words around it. For example, you might want the text "Manchester Utd" to always appear on the same line.

Solution
Make a macro to do the job instead:

1. Select Tools/Macro/Macros, type "HardSpace" for the macro name and click Create.
2. Enter the following macro code and save:
   Selection.InsertAfter Chr(160)
   Selection.Collapse abBack
3. Make a keyboard shortcut to the macro: select Tools/Customize/Macro Shortcuts, pick the macro you've just created, click into the Select New Shortcut Key box and key in the shortcut (e.g. Ctrl +). If it doesn't conflict with existing keystroke, select Assign.

When you save a file in Write, Tesco Complete Office creates a backup of the old copy. For example:

1. Create a new document, type some text and save it (e.g. call it "mydoc").
   Result- Tesco Complete Office creates a standard document called "mydoc.aww".
2. Type some more text and save.
   Result - Tesco Complete Office saves the old "mydoc.aww" to "mydoc.abk" and then saves the new changes to "mydoc.aww".

The backup file contains the document at its previously saved state. This provides you with a measure of security should you accidently save changes you don't want.

To access the backup file, select File/Open and set "Files of type" to "Tesco Complete Office Write Backup".

To switch the backups off (or back on) select Tools/Options and clear or set the Create backup checkbox.

You can enter characters from various European character sets by the following method:

1. Press the ALT key (and keep it pressed)
2. On the numeric keypad (not the numeric keys at the top of the keyboard), type for example 131
3. Release the ALT key.
Here is a list of characters that can be entered with the keyboard codes. Substitute 131 above with the three digit character code that corresponds to the character you want.

The top and bottom margins contain a header and footer respectively. The header and footer has a setting to determine distance from the edge of the paper. If you try to set the page margins into this header/footer area they will automatically reset to fit.

Solution 1: Drag the margin control on the horizontal ruler using the mouse. This will force the header/footer to be be moved towards the edge of the paper (or removed alltogether)

Solution 2: Select View/Header and Footer Setup and clear the enable header and footer checkboxes. Now the page margins can be set to 0 (or something small) in File/Page Setup.

Short answer is No.

The spell checking engine used by Tesco Complete Office is third party software and is not compatible with Outlook Express.

We suggest either:

• Use Write to compose the email and then use the File/Send/Text option.
• Purchase a third party spell checker that is compatible with Outlook Express. ABCSpell is one such solution.

You can use the Format/Page Background feature of Write to make almost any border pattern you want. The steps are:

1. Start Photopaint, select File/New and set the image size roughly the size of typical stationary (e.g. 640x960)
2. Use the Select menu to Select All.
3. Use the fill tool to make the page white (or you can choose a different color or pattern).
4. Use the Select menu and select Contract and contract by 50.
5. Again use the Select menu and select Invert.
6. You now have an area to fill in whatever style you want or use the drawing tools in combination with the square brush to draw out any shape.
7. Save the file in a simple graphic format. For example, File/Save As/GIF and call it "border".
8. In Write, select Format/Page Background and set Display to "Stretch", tick the From File check box and browse to open the border graphic.

Some examples:
NB: click on the GIF to preview it and right-click over it and select Save Target As to download. To use these examples, you must download and save both files in the pair.

border1.aww	border1.gif	Simple border
border2.aww	border2.gif	Double border
border3.aww	border3.gif	Gradient fill
border4.aww	border4.gif	Page Curl - uses Filters/Artistic/Page Curl in Tesco PhotoRestyle