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What operating system am I running?

Follow these steps:

1. Go to your desktop by clicking on it
2. Right click on the 'My Computer' icon and choose the bottom item: Properties
3. On the 'General' tab (which is the default first tab you see) you should see
   System: "System type"
   For example System: Microsoft Windows XP or
   System: Home Edition

So, select this operating system from the dropdown.

How much memory does my computer have?

This refers to the amount of RAM rather than hard disc space your computer has
Follow these steps:

1. Go to your desktop by clicking on it
2. Right click on the 'My Computer' icon and choose the bottom item: Properties
3. On the 'General' tab (which is the default first tab you see) you should see underneath the system and registration details, some details which will look something like:
   1.00 GB of RAM
   It is this figure we need to know.

So, select this amount of RAM from the dropdown.

The more you can tell us, the more we can help you.

1. Have you checked our FAQs to see if we have already answered your query?
2. What you were doing when the error ocurred?
3. Did this problem definitely start when you installed Tesco Software?

Tell us as much as you can.